Should Telehealth Still Be a Selling Point for Your Practice?
Telehealth surged in popularity during the pandemic, but is it still a relevant offering for membership-based practices today? Explore the considerations here.
7 Simple Steps to Train Your Staff on Patient Experience
How can you use patient experience training to help your medical staff deliver top-tier service? Here are seven simple steps to take today!
How to Surprise and Delight Your Members on the Day of an Appointment
In this post, we outline seven key practices your team can implement now to surprise and delight your members on the day of their appointment.
7 Pre-Appointment Actions to Support a Phenomenal Patient Experience
In order to provide your patients with a world-class experience, it's important to take these seven preparatory steps before they arrive.
Do You Need a Designated Patient Experience Manager?
Unsure if you need a designated patient experience manager? Here we explore the advantages and disadvantages of having one to help make your decision.
What Is the “Perfect” Patient Experience?
What does the perfect patient experience look like? Learn about the key components that set membership-based medicine apart from traditional care.
4 Ways to Deliver a World-Class Experience to Your Members
Why do travelers choose to stay at Ritz-Carlton hotels instead of Motel 6 when they vacation? Either way, they get a room […]
Top Considerations When Converting to a Membership-Based Healthcare Model
While many physicians have made the switch to a concierge, membership-based healthcare model, many more are on the fence or considering it. […]
Building and Sustaining a Valuable Brand for Your Medical Practice
In the growing field of membership-based medicine, building relationships with your members is not just a prerequisite to success – It is […]