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The ROAMD Origin Story

Membership medicine is the intersection of consumerism and healthcare. At ROAMD, we firmly believe this intersection can cure many of the ills plaguing the healthcare world, so...

ROAMD | January 10, 2023 ...

The ROAMD Origin Story

Written by Dr. Jordan Schlain

4 Words We Should Abolish From Our Healthcare Lexicon

Medical language can be slow to change, even as the field itself sees rapid innovation. In fact, over the last 20 years, the vocabulary we use in health and medicine has changed very little. While this may seem unimportant at first blush, a deeper look reveals a different view. The Deceptively Simple Matter of Words Words are containers for ideas. Ideas, in turn, comprise innumerable emotional and intellectual ingredients coming together in the brain, which the brain then seeks to name. Once the brain manages that, we exchange ideas through language. The trouble is that every person's brain works a...

New York Times | ...

4 Words We Should Abolish From Our Healthcare Lexicon

Written by Dr. Jordan Shlain

New Screening and Assessment Tools We’re Excited About

Innovative medical screening and assessment tools continue to become available as technology advances at a very fast pace. At Private Medical, we’ve found it helpful and challenging to stay on top of all the new technological innovations. Our dedicated team of eight physicians and nurses serve on our Innovation Council to diligence each new product/service. If they pass scientific muster and are useful to doctors or patients, we send them to our clinical tools team for workflow integration. Today, I’ll share some recent and up-and-coming innovations we’ve researched so you can evaluate whether they might be helpful to your patients...

New York Times | ...

New Screening and Assessment Tools We’re Excited About

Written by Frank Hernandez | CEO of ROAMD

Should Telehealth Still Be a Selling Point for Your Practice?

Although telehealth has been around for years, COVID-19 really brought it into common usage. The pandemic-related increase in popularity makes sense; telehealth was an essential way for people to receive healthcare with the least risk to themselves, staff, and other patients. Given the complexities of that time, telehealth became the best option for most people. Now that the pressing need for COVID-related telehealth has relented, we all have the opportunity to reflect on telehealth and analyze how we want to receive care today. For physicians, it’s a natural time to take stock of the current reality and weigh telehealth’s benefits...

New York Times | ...

Should Telehealth Still Be a Selling Point for Your Practice?

Written by Frank Hernandez | CEO of ROAMD

Where to Find the Best Front Office Staff for Your Practice

When considering hiring for concierge practices, our minds often jump to medical roles: physicians, nurse practitioners, and other medical personnel. But, as you know, there’s more to membership-based practices than just their medical expertise. One of the significant advantages of concierge medicine is the less harried, more pleasant overall experience for patients. And that experience begins long before they enter the exam room. By the time patients see their physician, they’ve already interacted with other staff members — an experience that sets the tone for their entire visit and perhaps beyond. This is why getting the right people in those...

New York Times | ...

Where to Find the Best Front Office Staff for Your Practice

Written by Frank Hernandez | CEO of ROAMD

7 Simple Steps to Train Your Staff on Patient Experience

In our corner of the healthcare industry, we know hospitality and patient experience aren’t just bonuses. They’re largely what lead patients to choose membership-based concierge and DPC practices over traditional ones. Since that’s the case, the responsibility for ensuring excellent patient experience rests not only on the shoulders of those delivering care — physicians, nurses, MAs — but on the shoulders of every staff member in the office. Regardless of how genial or sympathetic their physician is, a cold or impersonal reception at the front desk can taint a patient’s whole experience. It creates dissonance in the office and undermines...

New York Times | ...

7 Simple Steps to Train Your Staff on Patient Experience

Written by Frank Hernandez | CEO ROAMD

How to Surprise and Delight Your Members on the Day of an Appointment

We’ve talked a lot about the patient journey and how so much of the foundation for an amazing experience is done before the appointment. Here, we’ll focus more closely on activities on and around the big day. Creating a world-class patient experience is about more than welcoming patients when they walk through the door. Delivering on the promise of an excellent patient experience consistently requires a level of planning and process implementation you might not expect. Clarifying and codifying your processes that foster the patient experience sets your team up for success in three primary ways, or in the Three...

ROAMD | March 7, 2023 ...

How to Surprise and Delight Your Members on the Day of an Appointment

Written by Frank Hernandez | CEO of ROAMD

7 Pre-Appointment Actions to Support a Phenomenal Patient Experience

Every doctor in the concierge and DPC space wants to deliver an amazing patient experience. And the truth is, a world-class patient experience begins long before the patient ever steps through the door. Before an appointment takes place, practices have a twofold opportunity: to set expectations with the patient and to learn about the patient’s expectations and situation. On one hand, providing patients with information about where to go, when to arrive, and what to expect during the process smooths away much of the frustration that often colors the patient experience. On the other hand, discovering what the patient wants...

ROAMD | February 21, 2023 ...

7 Pre-Appointment Actions to Support a Phenomenal Patient Experience

Written by Frank Hernandez | CEO ROAMD

Do You Need a Designated Patient Experience Manager?

When physicians branch out to start their own membership-based practice, they often begin with a checklist of roles they’ll need to fill. As they write out certain obvious needs, like receptionist, nurse, or physician’s assistant, they also tend to look at how the more established practices in this space are structured. When they look at practices in the ROAMD network, they often notice a particular role dedicated to patient experience — the patient experience manager, or director of patient experience. Now they’re wondering, Is this something I really need right now? If you’re a smaller practice just starting out or...

ROAMD | February 7, 2023 ...

Do You Need a Designated Patient Experience Manager?

Written by Frank Hernandez | CEO ROAMD

What Is the “Perfect” Patient Experience?

Membership-based medicine is designed in favor of true patient care and the patient experience, the original definition of healthcare. We have the time and capacity to develop relationships with our patients and focus on crucial elements of care that traditional models can’t provide — prevention, lifestyle, mental health, and more. In addition to excellent patient care, patient experience is key. It’s how a patient feels about the care they receive, and it’s one of the major differentiators between membership-based and traditional practices. People need to feel valued as individuals. They need to feel cared for and understood. Conversations about health...

ROAMD | January 24, 2023 ...

What Is the “Perfect” Patient Experience?

Written by The ROAMD Team

How to Attract More Millennial Physicians, Staff, and Patients

Though membership-based medicine is relatively young in the grand scheme of medical practice, the fact is we’re an aging population. Right now, the vast majority of concierge physicians fit firmly within the Baby Boomer and Gen X demographics. A few fall on the border between Gen X and Millennials, but it’s rare in 2022 to spot true Millennials practicing in or running a concierge office. Millennials are the next generation on deck in medical care, and we can’t put off the need to engage with and attract them to membership-based medicine. Not if we want to see this patient-focused model...

ROAMD | December 20, 2022 ...

How to Attract More Millennial Physicians, Staff, and Patients

Written by ROAMD Team

How to Recession-Proof Your Concierge Medical Practice

A big topic of discussion at this year’s annual ROAMD meeting was the impending economic recession. Just take a look across the economic spectrum. Inflation continues to rise, interest rates are climbing in response, costs are skyrocketing, and labor shortages are plaguing every industry. If a recession isn’t already here, it seems to be on the doorstep. Now, we aren’t in the business of fortune-telling and crystal balls. Maybe a recession will hit, and maybe it won’t. Maybe it will be milder than anticipated, or maybe it won’t. Either way, our message here isn’t one of doom-and-gloom, Chicken-Little-style dramatics. Our...

ROAMD | December 6, 2022 ...

How to Recession-Proof Your Concierge Medical Practice

Written by The ROAMD Team

What to Consider When Setting a Concierge Physician Salary

If you came upon this article hoping it would tell you exactly how much to pay a new physician, let me apologize in advance. I can’t tell you how much to pay your doctors. That fact is, there’s no simple, straightforward formula to determine a new concierge doctor’s salary. There’s no “conventional fee plus 10%” equation I can give you. What I can give you, however, is an exercise in what to contemplate to help you get to a number that makes sense for your situation. Why It’s Harder to Set a Concierge Doctor’s Salary As you’re well aware, setting...

ROAMD | November 22, 2022 ...

What to Consider When Setting a Concierge Physician Salary

Written by by the ROAMD Team

The Value of Handwritten Communication

“I would have written a shorter note if I had more time.” This popular quotation of contested origin brings to mind a fascinating paradox that unfolds everyday in primary care. The less time you have, the longer the letter; or, in virtually all cases for traditional primary care, no letter at all. But in your practice, you do have the time to write short notes that can be supremely impactful. Let's dive in deeper! It is ubiquitous that going the extra mile in customer service is essential. Your attention to detail and the thought you put into all you do...

ROAMD | November 1, 2022 ...

The Value of Handwritten Communication

Written by Dr. Scott Pope

How to Communicate Increased Membership Fees

Physicians aren’t salespeople. I know that’s not a revelation, but it does help highlight the difference between highly empathetic doctors accustomed to sharing their expertise for the betterment of others and persuasive sales representatives accustomed to hearing the word no constantly... and keeping right on selling. Telling patients about price increases can be intimidating, and much of the difficulty stems from this fundamental difference. When you have to communicate a price increase, it makes you feel more like a salesperson than a physician. It can cause a shift in the balance of authority, and it can grate against your empathy....

ROAMD | October 18, 2022 ...

How to Communicate Increased Membership Fees

Written by Dr. Scott Pope

Having a Tough Time Finding Medical Office Staff? Ask Your Patients

Medical office staffing is always challenging, whether you’re looking for front office staff, RNs, or physicians. And it can be even more difficult for concierge practices for a few reasons: Concierge medicine is off the beaten path for most job-seekers in healthcare right now. Even if someone’s looking for the specific role you need, they may not necessarily know to look outside the traditional model. Concierge practices are relatively small compared to traditional practices. This is often by design, but it does mean you probably aren’t able to use recruiting companies to find job candidates like they do. The expense...

ROAMD | October 4, 2022 ...

Having a Tough Time Finding Medical Office Staff? Ask Your Patients

Written by Dr. Scott Pope

Things to Consider in Concierge Membership Structures and Practice Modeling

Let’s be honest. Pricing structures aren’t often the fun and exciting topic of conversation everyone wants in on. Should you offer multiple membership tiers? If so, how many? What should they cost? Are they really justified? It can be a stressful and confusing subject, but it is also very worthy of the conversation. There are a lot of questions around pricing and membership tiers. In this post, we’ll talk about what we’ve seen create success in a large number of ROAMD member practices and what to consider when structuring your membership model. How Many Tiers? A survey of ROAMD members...

ROAMD | September 20, 2022 ...

Things to Consider in Concierge Membership Structures and Practice Modeling

Written by Dr. Scott Pope

What Additional Services Should Your Concierge Practice Offer?

Different concierge practices offer widely varying services. Where some practice owners view anything beyond core primary care services as a distraction, others see opportunity in expanding their offerings. There isn’t a right or wrong view. Choosing what’s best for your practice is more nuanced than that. ROAMD has members across the spectrum. Some practices look more like first-class medical spas than typical primary care offices. Dr. Carrie Bordinko’s clinic Benessair Health in Scottsdale, Arizona, for example, houses a state-of-the-art Olympic gym and several hyperbaric oxygen chambers. Members receive primary care but can also get everything from personal training to physical...

ROAMD | September 6, 2022 ...

What Additional Services Should Your Concierge Practice Offer?

Written by Dr. Scott Pope

How to Nail Succession Planning in Healthcare for a Profitable Exit

At the 2021 ROAMD Annual Meeting, we conducted an extensive survey of members to assess a range of critical elements about their practices. One such item was to find out who had a succession plan in place. There’s a reason HBO has an excellent (i.e. 9 Emmys and counting) series called Succession: The trials and tribulations of crafting and executing a succession strategy are dramatic to say the least. Succession plans are important for any business, but succession planning in healthcare is especially important. It’s not the sort of business you can easily shut down and casually walk away from....

ROAMD | August 16, 2022 ...

How to Nail Succession Planning in Healthcare for a Profitable Exit

Written by Dr. Scott Pope

Work-Life Balance for Private Physicians

Concierge physicians shoulder a huge amount of responsibility. They bear the burden of caring for their patients’ health, for the success of their businesses, for their employees, and for their own lives outside the practice. Is it reasonable to expect a human being to bear that sort of weight and be okay? Why Work-Life Balance Is Elusive for Doctors Private physicians running thriving membership-based medical practices aren’t just unicorns; they’re purple unicorn fighter pilots. And the success of every purple unicorn fighter pilot rests on a stool of three legs. The first leg, of course, is having a firm grasp...

ROAMD | August 2, 2022 ...

Work-Life Balance for Private Physicians

Written by Dr. Scott Pope

Why Medical Practice Performance Metrics Matter

The concierge medicine space is a relatively young vertical in healthcare. While not a rule, such practices are typically independent, which means flying blind when it comes to medical practice performance metrics. Concierge practices know their own numbers, but they don’t know how those numbers stack up against the metrics of other similar practices. Why is this a problem? Simply put, performance metrics need context. Looking at trends and prevailing metrics among others in our little niche of healthcare helps practices evaluate their situations and make better, data-backed decisions. Why Your Peers' Medical Practice Metrics Matter Maybe a business has...

ROAMD | July 19, 2022 ...

Why Medical Practice Performance Metrics Matter

Written by Dr. Scott Pope

Why You Should Be Hiring From Outside Healthcare

Many things about traditional healthcare are broken. And for those of us trained in the industry, so often we’ve been indoctrinated with a discouraging thought: That’s just the way things are. But as concierge and DPC practices, you’ve started to break the mold. You looked at the subpar experience of both patients and physicians, and decided to make a change for the better. The question now is, where else could we be innovating that our industry training and background prevent us from seeing? This is where a fresh set of eyes can help. Practices may be understandably wary of bringing...

ROAMD | July 6, 2022 ...

Why You Should Be Hiring From Outside Healthcare

Written by Dr. Scott Pope

Why It’s Okay To Make Money Owning Your Own Medical Practice

Earning what most people would consider a high income can evoke conflict for physicians, both internally and in the medical community. This is especially common in the primary care space for both DPC and concierge practices, and it largely boils down to the great empathy physicians have. Physicians see themselves as public servants. They want to help as many people as possible, which may seem to mean making prices as low as possible. I have a different take I’d like to share about physician income. It’s a politically charged topic, I know — but hear me out. I’m passionate about...

ROAMD | June 21, 2022 ...

Why It’s Okay To Make Money Owning Your Own Medical Practice

Written by Dr. Scott Pope

Why a Waitlist Management Strategy Is Important To Keep Future Patients Engaged

When a patient makes the leap to leave their traditional primary care practice and join your membership-based practice, they’re motivated, hopeful, and full of excitement. But what happens when they get put on a waiting list? They know there are countless benefits of choosing a DPC or concierge practice — the waiting list practically proves it. But at the same time, they can feel a bit left out in the cold. Sorry, the club’s too busy. You have to wait in line. As concierge and DPC practices have become more popular and more successful, waiting lists have grown. Now, practices...

ROAMD | June 7, 2022 ...

Why a Waitlist Management Strategy Is Important To Keep Future Patients Engaged

Written by Dr. Scott Pope

4 Common Ways Elite Physicians Undervalue Themselves

Physicians are hyper-wired for empathy. It's a wonderful quality, and it's what makes them so great at their jobs. But a side effect of that empathy is an almost ubiquitous tendency for physicians to undervalue themselves. This is true whether it's in fee-for-service positions or a concierge practice. In evaluating their worth to patients, physicians tend to underestimate the positive impact and influence they can have on people's lives. Consider a patient who has suffered from restless nights, itchy skin, and GI upset for years. Then one day they come to see you, and you invest the time to genuinely...

ROAMD | May 17, 2022 ...

4 Common Ways Elite Physicians Undervalue Themselves

Written by Dr. Scott Pope

5 Distinct Target Audiences Your Concierge Practice’s Marketing Should Reach

Whether your business is selling Schooner Tuna (“The tuna with a heart”) or a concierge medicine service, marketing is a must. Most concierge physicians know they need to engage in some form of marketing to attract new patients to their practices. This is absolutely true, but it's also true that marketing impacts other audiences that aren't quite as obvious as prospective patients. You're probably already aware of several, but others may be flying under the radar. In this post, we'll focus on five major healthcare target audiences for your marketing, why they're important, and how to effectively reach them. Most...

New York Times | ...

5 Distinct Target Audiences Your Concierge Practice’s Marketing Should Reach

Written by Dr. Scott Pope

The Dangers of Undercharging (or Overcharging) for Concierge Membership

In most concierge practices, determining the right fee structure to charge your members is often a sensitive, stress-inducing exercise. Many of us think of it like the opening game of The Price is Right. To advance, you must get as close as possible to the correct price, but if you go over — by even a single dollar — you’re out. In a similar way, we tend to view overcharging for our membership as the ultimate mistake. Pricing too high will have disastrous results for our business, so it’s best to play it safe and price lower, right? It may...

New York Times | ...

The Dangers of Undercharging (or Overcharging) for Concierge Membership

Written by Dr. Scott Pope

Marketing Cornerstone: The Physician-Patient Relationship

One of the most crucial aspects of concierge medicine is the physician-patient relationship. It’s a key differentiator between you and a traditional fee-for-service practitioner. As I’ve mentioned many times before, building a comprehensive, relationship-based practice isn’t easy. It’s time- and labor-intensive. But concierge physicians know it’s worth it, because the relationships are worth it. But what about the public? Do they know how important relationship-based medicine is? Do they even know a physician-patient relationship is possible? Physicians are sometimes hesitant to highlight the “relationship” part of relationship-based medicine in marketing materials. In this post, we’ll address those concerns and delve...

ROAMD | April 5, 2022 ...

Marketing Cornerstone: The Physician-Patient Relationship

Written by Dr. Scott Pope

Concierge Doctors Share Their Biggest Business Mistakes

“Success does not consist in never making mistakes but in never making the same one a second time.” — George Bernard Shaw Any successful endeavor consists of learning from past mistakes, and concierge medicine is no exception. Many stories of success are being written right now. Every day we hear exciting new reports from physicians whose practices are thriving. But here’s a secret. They all include a familiar element: mistakes. Mistakes are just part of the story, and every successful entrepreneur makes them. The difference between success and failure isn’t whether or not you make mistakes; it’s whether or...

ROAMD | March 22, 2022 ...

Concierge Doctors Share Their Biggest Business Mistakes

Written by Dr. Scott Pope

Travel Assurance: Why You Need a Network of Trusted Physicians for Your Traveling Patients

Consumers choose concierge medicine because we can provide them with the high level of specialized service and personalized care that they can’t expect anywhere else in medicine. And today, travel is coming back in vogue for these patients. The steady increase in mobile, globetrotting patients means concierge and DPC practitioners need to build networks of trusted physicians around the country and the world in order to maintain the high level of care that members value. Let’s take a look at the trend of patient travel and how travel assurance networks can help. How do these networks benefit both members and...

ROAMD | March 8, 2022 ...

Travel Assurance: Why You Need a Network of Trusted Physicians for Your Traveling Patients

Written by Dr. Scott Pope

Writing Effective Job Descriptions Using Job Scorecards

When it’s time to scale your private practice, few tasks are more challenging than recruiting and hiring. This isn’t just true in medicine. According to the Harvard Business Review, less than 20% of new hires across all industries are considered fully successful. After 18 months, nearly half are considered failures. For those of us in the “Wild West” of concierge medicine, acquiring the right physicians can be particularly thorny. Finding and hiring a new physician who is right for your practice typically takes 6-12 months (and in many cases even longer). This is a major investment of time and resources,...

ROAMD | February 22, 2022 ...

Writing Effective Job Descriptions Using Job Scorecards

Written by Dr. Scott Pope

The Danger of Dismissing SEO For Doctors

As a private physician — and a business professional — you’re probably familiar with the concept of search engine optimization (SEO) and its potential benefits. But whether you’re an SEO expert or novice, there are some big changes happening in our niche of the medical industry that make SEO for doctors a crucial area for both near- and long-term business success. Now, you might be thinking, My practice already has a patient waitlist. Why would I invest in SEO to attract members I don’t need? And there’s the rub. As it turns out, SEO isn’t just about building today’s...

ROAMD | February 8, 2022 ...

The Danger of Dismissing SEO For Doctors

Written by Dr. Scott Pope

The Cure for Concierge Physician Burnout

Physician burnout is not a new phenomenon. Burnout is prevalent enough that a great deal of advice, education and even research exists to help physicians and organizations address it. The American Medical Association defines physician burnout as "a long-term stress reaction characterized by depersonalization," noting that burnout is "often associated with increasing administrative responsibility due to regulatory pressures and evolving payment and care-delivery models." Concierge medicine actually removes most of the factors the AMA cites as causing physician burnout. And the concierge model has long been touted as an all-encompassing burnout solution. But you're in concierge medicine already. So what...

ROAMD | January 11, 2022 ...

The Cure for Concierge Physician Burnout

Written by Dr. Scott Pope

Key Person Insurance — What Every Private Physician Should Know

You may not have heard much about key person insurance in the past. Unlike the umbrella insurance policies most physicians carry, it’s a fairly specialized and nuanced form of insurance, partly because it only applies once you reach a more advanced level of business. Single physician practices that aren’t looking to grow or add employees don’t need key person insurance. But if you want to grow and scale your practice, or if you already have, then we recommend taking a little time to understand key person insurance and the conditions in which you would use it. This blog post will...

ROAMD | December 28, 2021 ...

Key Person Insurance — What Every Private Physician Should Know

Written by Dr. Scott Pope

4 Ways to Deliver a World-Class Experience to Your Members

Why do travelers choose to stay at Ritz-Carlton hotels instead of Motel 6 when they vacation? Either way, they get a room for the night and access to the sights. So why would they shell out for such an expensive stay? The answer is in the experience. At Ritz-Carlton hotels, travelers get luxurious rooms, supercharged amenities, and world-class service. They get the chance to enjoy not just the sightseeing but every aspect of their stay — from when they wake up in the morning to when their head hits the pillow after a long day. Now, I’m not advertising for...

ROAMD | December 14, 2021 ...

4 Ways to Deliver a World-Class Experience to Your Members

Written by Dr. Scott Pope

3 Strategies To Successfully Scale Your Private Medical Practice

There's a good chance your definition of "success" has drastically evolved since you first started your journey in medicine. Milestones like graduating medical school, completing your residency, and becoming board-certified probably felt like the most monumental and challenging endeavors you could possibly take on at the time. But hindsight has the unique advantage of turning mountains into molehills. Compared to starting and running your own successful practice, those past accomplishments seem like small potatoes. That's because success is subjective. In each chapter of our lives, we start with one set of goals. When we achieve them, we reach a new...

ROAMD | November 23, 2021 ...

3 Strategies To Successfully Scale Your Private Medical Practice

Written by Dr. Scott Pope

5 Essential Medicare Lessons for Concierge Medicine

If there’s one universal truth about healthcare, perhaps it’s this: medical insurance is complicated. The compliance and regulations requirements involved with Medicare can be especially headache-inducing. Concierge physicians who accept Medicare while also charging a membership fee must carefully walk the line between meeting Medicare rules and having a successful independent practice. The good news is, no one has to figure it out alone. ROAMD members have found that they can successfully operate their membership-based practices both with and without Medicare, in a variety of scenarios. Here, we’ve compiled some of what we’ve learned over the years about concierge medicine and...

ROAMD | November 9, 2021 ...

5 Essential Medicare Lessons for Concierge Medicine

Written by Dr. Scott Pope

The Best Time To Hire a New Physician for Your Practice

Strategic decisions and timing are two sides of the same coin. Typically, the bigger the decision, the more important it is to get the timing right. Sometimes, though, we mistake "right" timing for "perfect" timing. It's a classic case of letting perfect become the enemy of good, and it often leads to putting off necessary action. For example, look at the decision to start a family. What conditions must be met to count as the "perfect time"? When you're debt-free? When you own your home instead of renting? When your marriage is perfect? When your business is thriving? If everyone...

ROAMD | October 26, 2021 ...

The Best Time To Hire a New Physician for Your Practice

Written by Dr. Scott Pope

3 Challenges To Finding the Right Private Physician Peer Group

There's an interesting dynamic at work in every award show. The room is filled with successful individuals being praised for their exceptional solo performances or achievements. A winner is announced and the audience applauds them as they approach the stage to receive their award. The winner — an individual — is literally pedestalized above the rest. In that moment, they are the sole recipient of attention and admiration. But then something happens. The speech that follows always has one clear message: "I didn't do it alone." They've personally achieved the highest level of success. Still, in nearly every case, the...

ROAMD | October 12, 2021 ...

3 Challenges To Finding the Right Private Physician Peer Group

Written by Dr. Vivek Sinha | Belleview Medical Partners

An Insider’s Perspective on Running a Membership Medical Practice

When it comes to starting a new business, there’s no teacher better than experience. But in the highly complex field of medicine, there’s not much room for error. So how does a physician get started with a membership medical practice? Dr. Vivek Sinha offers his expert perspective in a recent episode of the ROAMD podcast. Speaking with Dr. Scott Pope, Dr. Sinha shares his thoughts on tactical decisions such as pricing schema, as well as strategic considerations, such as where to seek help and research your business model before launching your own membership-based medical practice. Dr. Sinha, founder and medical director...

ROAMD | February 19, 2021 ...

An Insider’s Perspective on Running a Membership Medical Practice

Written by Featuring Dr. Yumi Ando | Yumi Ando MD

True or False? Concierge Doctors are Only in it for the Money

As interest grows in concierge, membership-based models of clinical care from practicing physicians and patients alike, the trend has begged the question: Do doctors only become concierge physicians for the money? In the second episode of the ROAMD podcast, Dr. Scott Pope sits down with Dr. Yumi Ando, who shares her story about burning out in a traditional Fee-For-Service (FFS) multi-specialty group practice model, and how her journey into concierge practice restored the joy of medicine. With a background in public health and internal medicine, Dr. Ando explored a diverse career in business and global health before settling down to...

ROAMD | February 10, 2021 ...

True or False? Concierge Doctors are Only in it for the Money

Written by Featuring Charisse Fazzari | Private Medical

Improving the Patient Experience in a Concierge Practice

The concept of “patient-centeredness” has come into vogue in the healthcare industry, and yet as anyone can attest, the experiences of interacting with the system tend to leave a lot to be desired. In a recent episode of the ROAMD podcast, Dr. Scott Pope sits down with Charisse Fazzari, the Director of Practice Experience with Private Medical, to discuss the art and strategy of improving the patient experience as much as possible. Ms. Fazzari draws on an extensive background in the luxury hotel industry to ensure that improving patient experience is not an afterthought, but a central “true north” guiding...

ROAMD | February 9, 2021 ...

Improving the Patient Experience in a Concierge Practice

Written by Dr. Radley Griffin | Griffin Concierge Medical

Running a Successful Primary Care Practice with Less Than 400 Patients Per Physician

Perhaps the biggest advantage of membership-based medical practice is the smaller ratio of patients to doctors. Both sides of this relationship would agree that the benefits of more time per visit and less red tape in terms of procedural paperwork translate to a better patient experience. But for physicians operating on the business side, one key question emerges: How do you earn a living by seeing fewer patients? On a recent episode of the ROAMD podcast, Dr. Scott Pope sits down with Dr. Radley Griffin to discuss just that. Dr.Griffin is founder and CEO of Griffin Concierge Medical in Tampa,...

ROAMD | February 26, 2021 ...

Running a Successful Primary Care Practice with Less Than 400 Patients Per Physician

Written by Dr. Jordan Shlain | Private Medical

One Physician’s Non-Linear Path to a Wildly Successful Membership-Based Medicine Practice

Every good story has a backstory, and few physician entrepreneurs are as talented and energetic storytellers as the guest of a recent episode of the ROAMD podcast, Dr. Jordan Shlain. Dr. Shlain is the founder of Private Medical, a highly successful, membership-based medical practice with four locations around the country and counting. He shares his wit and wisdom with Dr. Scott Pope on the pragmatic philosophy and serendipity that put him on his current arc of success. This is an episode that deserves to be heard. “I’m the accidental membership-based doctor. I liked innovation, technology, design, My father was a...

ROAMD | February 25, 2021 ...

One Physician’s Non-Linear Path to a Wildly Successful Membership-Based Medicine Practice

Written by Dr. Jordan Lipton | Signature Healthcare

Common Misconceptions About Membership-Based Medicine: A Physician’s Perspective

As membership-based, concierge models of primary care grow around the country, a growing number of physicians are considering making the switch. As with any venture into the unknown, these doctors often face a number of questions about the nature of practicing medicine in a non-traditional model. On a recent episode of the ROAMD podcast, Dr. Scott Pope sits down with Dr. Jordan Lipton to clarify some of the common misconceptions that he has seen in recruiting physicians over the better part of the last two decades of concierge practice. As a founding physician & partner at Signature Healthcare in Charlotte,...

ROAMD | February 23, 2021 ...

Common Misconceptions About Membership-Based Medicine: A Physician’s Perspective

Written by Featuring Dr. Cari Dawson | Colorado Center for Medical Excellence

Primary Care Done Well in the Face of COVID-19

It’s fair to say that most of us, doctors included, didn’t see the Coronavirus pandemic coming. But in an interesting wrinkle, it turns out that those physicians practicing in membership-based, concierge models of care may have been better prepared to deliver health care to their patients last year. In a recent episode of the ROAMD podcast, Dr. Scott Pope chats with Dr. Cari Dawson to explore how Covid-19 exposed some of the advantages of practicing relationship-based medicine. As a co-founder of the Colorado Center of Medical Excellence in Denver, Colorado, Dr. Dawson spent the first 15 years of her career...

ROAMD | February 17, 2021 ...

Primary Care Done Well in the Face of COVID-19

Written by Featuring Dr. Mark Niedfeldt & Dr. Jason Littleton

Appreciating the Differences & Similarities in Concierge Medicine Versus Direct Primary Care

A recurrent point of discussion with our recent guests on the ROAMD podcast is the nomenclature of concierge medicine vs direct primary care. Like many other parts of the healthcare industry, the jargon is open to interpretation based on where one may be standing, but to dissect the language, Dr. Scott Pope enlists the perspectives of two successful physician leaders: Dr. Mark Niedfelt, owner of Mark Niedfeldt, MD outside of Milwaukee, Wisconsin, and Dr. Jason Littleton, founder and CEO of Littleton Concierge Medicine near Orlando, Florida. Each of these entrepreneurs shares their path towards their current business model. Dr. Niedfelt...

ROAMD | February 18, 2021 ...

Appreciating the Differences & Similarities in Concierge Medicine Versus Direct Primary Care

Written by Dr. Carlos Jorge | Companion Health

Top Considerations When Converting to a Membership-Based Healthcare Model

While many physicians have made the switch to a concierge, membership-based healthcare model, many more are on the fence or considering it. In a recent episode of the ROAMD podcast, Dr. Scott Pope sits down with Dr. Carlos Jorge to discuss some of his key considerations as a physician leader who recently converted his practice model. Dr. Jorge is the co-founder and Chief Medical Officer at Companion Health in Charlotte, North Carolina. As a family physician, he started practicing in 2002, worked at several healthcare systems including Atrium and Novant, then bought into a private practice, where he practiced for...

ROAMD | February 23, 2021 ...

Top Considerations When Converting to a Membership-Based Healthcare Model

Written by Featuring Dr. James Pinckney | Diamond Physicians

Building and Sustaining a Valuable Brand for Your Medical Practice

In the growing field of membership-based medicine, building relationships with your members is not just a prerequisite to success - It is success. As such, one of the most important components of establishing a successful practice is building and sustaining a valuable brand. In a recent episode of the ROAMD podcast, Dr. Scott Pope sits down with Dr. James Pinckney II to discuss the finer points of medical practice branding for new clinics and “doctorpreneurs” who are just getting started launching their own practice. “Dr. James” is the CEO and founder of Diamond Physicians, offers some practical advice as a...

ROAMD | February 16, 2021 ...

Building and Sustaining a Valuable Brand for Your Medical Practice

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